Shipping policy

Order Processing Time

  • We aim to process your order within 1-3 business days. Orders received before 11am on a business day will be dispatched within 48 hours.


Shipment cost

  • Our shipping cost is varied based on the destination. 

  • You will see the shipping cost when you checkout before the payment page. But for reference only, the shipping cost is subject to the actual situation.The actual shipping cost exceeds the paid shipping cost, and the price difference needs to be made up.

  • Shipping to a P.O. Box is not supported. 

  • The actual delivery time may vary depending on different vehicle models.

Shipment confirmation & Order tracking

  • Once your order has been packed and on the way to your location, an email will be sent to your registered email with all of your tracking details. All Coswheel Ebike clients can also access these details by going to MY ACCOUNT and choosing the ORDERS menu in your online account.

  • Please note it can take up to 24 hours for the tracking details to update. If the Australian local warehouse does not have stock available, we will ship the product from overseas. Please note that this may result in delays in the shipping process. And the delivery time will be longer. Please contact us for delivery time.

  • If you believe your order has been delayed or you have not received your tracking details within 48 hours, please contact our support team (email to info@coswheel.com.au) so we can lodge an enquiry for you.